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Frequently Asked Questions

Should I choose a Registered Migration Agent or a Lawyer to help with my immigration needs?

Up until now, all immigration lawyers have had to be registered migration agents as well. The laws will be changing on this soon, so any lawyer can give immigration advice even if they have no experience in this area. A registered migration agent specialises in all Australian Migration Law and remains accountable to the Office of the Migration Agents Registration Association. The only task an agent can’t do that a lawyer can is to take a matter to court. This in itself is extremely rare for a case to go to court for an immigration matter. A registered migration agent has the knowledge and accountability and specialises in only migration law giving you the expertise required for your immigration needs.

Do I get my money back if my visa is refused?

The Department of Home Affairs requires you to pay a visa application fee when lodging the application. They do not refund this fee if they refuse the visa. At Christie Migration Agents we work as hard as we can and use our expertise to gain a favourable outcome for you. Unfortunately, we cannot guarantee that the visa will be granted but we will do everything in our power to give you the best chance. We will always be honest from the beginning about your chances for success. Therefore, our fees are also non-refundable if the visa application is refused.

Can I remain in Australia whilst my application is processed?

There are several factors that will determine this. It will depend if you are holding a substantive visa when you apply for your next visa. It will depend on the type of visa you apply for. It will also depend on the conditions of your current visa. If you meet the requirements, at the time of lodging for a further visa, you will be issued a bridging visa. This visa allows you to remain in Australia lawfully whilst your visa application is being processed. The conditions that will be imposed on your visa will be determined depending on the visa you are applying for and the visa you were holding when you made the application. The bridging visa will not come into effect until the visa you were holding at the time you applied for a further visa ceases. Therefore, if you are on a tourist visa and you apply for a partner visa 1 month prior before your tourist visa ceases, you will remain on the tourist visa until the end of your tourist visa and will remain subject to the conditions on the tourist visa even if the bridging visa does not have the same conditions.

Does your immigration firm offer a money-back guarantee?

If you would like to request a refund of the fee you paid to the Company for use of the Service, your refund request must be made within 90 days of the original payment date and prior to your application being completed.

What can I expect from my immigration consultant?

During the complete process from beginning to end, all correspondence with Citizenship and Immigration will be processed through our office so that you have the peace of mine in knowing that your case is being handled by professionals.

How long will it take process my application?

We process applications as soon as we can. Processing times depend on whether you have provided all the documents we need and the type of visa you apply for. Applications may take longer to process if we need to check your information.

Registration

All agents registered with the Office of the Migration Agents Registration Authority
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Christie Migration

Bringing ten years of experience and knowledge working for the former Department of Immigration and Border Protection and providing exceptional client service.

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Get in Touch

Phone: 1300-268-123 or 0370181818

E-mail: [email protected]

Address: 454 Collins St Melbourne Vic 3000

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