PRIVACY POLICY

 

Christie Migration Agents Pty Ltd ("Christie Migration", "we", "our" or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws and professional obligations.

 

This Privacy Policy explains how we collect, use, disclose, store and protect personal information.

 

WHAT PERSONAL INFORMATION WE COLLECT

 

We collect personal information and other information that is reasonably necessary to provide migration advice, immigration assistance and related professional services.

 

The information we collect will depend on the nature of the services we provide and may relate to individuals, businesses, employers, sponsors, authorised representatives and other parties involved in a migration, citizenship or related matter.

 

We may collect contact details, identity information, employment and business information, educational information, financial information, information contained in documents and correspondence, and other information relevant to the services we provide.

 

We may also collect information through our website, online forms, client portal, consultations and other communications.

 

SENSITIVE INFORMATION

 

Due to the nature of migration and citizenship matters, we may collect personal information that is sensitive in nature and reasonably necessary for the provision of our services.

 

We will only collect, use and disclose such information where reasonably necessary to provide our services, where you have consented, or where required or authorised by law.

 

HOW WE COLLECT INFORMATION

 

We collect information directly from you in a variety of ways, including through consultations, meetings, telephone calls, emails, correspondence, our website, online forms, client questionnaires, engagement processes, client portals and other communication channels used in connection with our services.

 

We may also collect information and documents that you upload, submit or provide through our client portal, website or other electronic systems.

 

Where reasonably necessary to provide our services, we may collect information from third parties, including employers, sponsors, family members, educational institutions, government agencies, registration, licensing and skills assessing bodies, professional advisers, interpreters, translators and other persons or organisations authorised by you or otherwise permitted by law.

 

PURPOSE OF COLLECTION

 

We collect, hold, use and disclose personal information for purposes including:

 

• Providing migration advice, immigration assistance and related professional services;

• Assessing eligibility for visas, citizenship, sponsorship, review and related matters;

• Preparing, lodging and managing applications and related processes;

• Communicating with clients, authorised representatives and relevant third parties;

• Managing client relationships and business administration;

• Meeting legal, regulatory and professional obligations;

• Managing and improving our business operations, systems and services; and

• Sending updates, service information and marketing communications where permitted by law.

 

DISCLOSURE OF PERSONAL INFORMATION

 

We may disclose personal information where reasonably necessary to provide our services, where you have authorised us to do so, or where required or authorised by law.

 

Depending on the nature of your matter, this may include disclosure to:

 

• Government departments, agencies and tribunals;

• Registration, licensing, accreditation and skills assessing bodies;

• Educational institutions and training providers;

• Medical, health, character or document verification providers;

• Employers, sponsors and authorised representatives;

• Professional advisers and service providers engaged in connection with your matter; and

• Third-party service providers that assist us in operating our practice and delivering our services.

 

We do not disclose personal information to third parties for purposes unrelated to the provision of our services without your consent, unless required or authorised by law.

 

USE OF THIRD-PARTY SERVICE PROVIDERS AND TECHNOLOGY

 

In providing our services, we may use third-party service providers, including cloud storage providers, communication platforms, document management systems, AI-assisted software and other business systems.

 

We may use technology tools, including artificial intelligence (AI) assisted software, to support the delivery of our services, administrative functions, communications, document management and business operations. In doing so, personal information may be processed by these systems where reasonably necessary for the services we provide.

 

We take reasonable steps to ensure that third-party service providers handling personal information on our behalf maintain appropriate privacy, confidentiality and security standards.

 

We do not knowingly use AI systems in a manner that is inconsistent with our professional obligations or applicable privacy laws.

 

OVERSEAS DISCLOSURE

 

We do not routinely disclose personal information to recipients outside Australia.

 

However, some third-party service providers that assist us in delivering our services may store or process information in jurisdictions outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy, confidentiality and security standards are maintained.

 

We may also disclose information outside Australia where reasonably necessary to provide our services, where authorised by you, or where required or authorised by law.

 

DIRECT MARKETING

 

We may use your contact details to send newsletters, migration updates, service information, event invitations or promotional communications where permitted by law.

 

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our communications or by contacting us directly.

 

WEBSITE, COOKIES AND ANALYTICS

 

When you visit our website or interact with our online services, we may collect information such as your IP address, browser type, device information, pages visited, time spent on the website and information submitted through website forms or online booking systems.

 

We may use cookies, analytics tools and similar technologies to improve website performance, understand how visitors use our website and improve our services.

 

You can disable cookies through your browser settings, although some website functionality may be affected.

 

SECURITY OF PERSONAL INFORMATION

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

 

These steps may include secure electronic systems, access controls, password protection, multi-factor authentication, staff confidentiality obligations, data backup processes and other security measures appropriate to the nature of the information we hold.

 

RETENTION OF INFORMATION

 

We retain personal information for as long as reasonably necessary to provide our services, comply with legal, regulatory and professional obligations, resolve disputes, maintain business records and protect our legal interests.

 

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.

 

ACCESS AND CORRECTION

 

You may request access to personal information we hold about you.

 

You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

 

We may need to verify your identity before responding to an access or correction request. In some circumstances, we may refuse access or correction where permitted by law, and if we do so, we will provide reasons where required.

 

DATA BREACHES

 

If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the incident.

 

Where required under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach.

 

PRIVACY COMPLAINTS

 

If you have concerns about how we handle your personal information, please contact us in writing.

 

We will consider your complaint and endeavour to respond within a reasonable timeframe.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, legal obligations or privacy practices.

 

The latest version will be available on our website.

 

CONTACT US

 

For privacy enquiries, access or correction requests, or complaints, please contact:

 

Christie Migration Agents Pty Ltd

 

Email: info@christiemigration.com.au

Phone: 1300 268 123

Website: www.christiemigration.com.au